TERMS AND CONDITIONS

- If there is an issue with the size, please contact us within 24 hours of receiving your order.
- The exchange will be arranged immediately.
- The courier will collect the item and deliver the replacement at the same time.
- Customers can also exchange items through the branch within 24 hours up to one week from receiving the order, provided the item is in its original condition and the order number is available.

- Orders are received sealed.
- After opening the order, if there is any issue, please contact us within 24 hours.
- A courier will be sent to collect the items.
- Once the product is received and inspected to ensure it is in its original condition and quality, the refund will be processed within 48 hours via: (Vodafone Cash - InstaPay)

⚠️ Items must be in their original condition, unused, and undamaged.

This Privacy Policy describes how smartomobile.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Device Information

Examples of Personal Information collected:

• Web browser version
• IP address
• Time zone
• Cookie information
• Pages or products viewed
• Search terms
• Interaction with the Site

Purpose of collection:

• To load the Site accurately
• To perform analytics and improve performance

Source of collection:

• Automatically collected using cookies, log files, web beacons, tags, or pixels

Order Information

Examples of Personal Information collected:

• Name
• Billing address
• Shipping address
• Payment information (including credit card numbers or other accepted payment methods)
• Email address
• Phone number

Purpose of collection:

• Process orders and payments
• Arrange shipping and delivery
• Provide invoices and confirmations
• Communicate with customers
• Detect fraud or suspicious activity
• Send offers and marketing (based on your preferences)

Source of collection:

• Collected directly from you

Minors

The Site is intended for users who are at least 18 years old or under the supervision of a parent or legal guardian.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications.

For example:

• We use Google Analytics to understand how customers use the Site
• We may share usage and purchase data with advertising partners

You can read more about Google’s Privacy Policy here:
https://policies.google.com/privacy

You can opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout

Opt-Out Options

You can opt out of targeted advertising via:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads
• Bing: https://advertise.bingads.microsoft.com

Or via:
http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

• Offer and sell mobile accessories products
• Process payments
• Deliver orders
• Provide customer support
• Send updates, offers, and promotions

Retention

We retain your Personal Information unless and until you request its deletion.

Cookies

Cookies are used to:

• Improve browsing experience
• Remember user preferences
• Analyze website usage

Cookies may be:

• Session-based (temporary)
• Persistent (stored for a period between 30 minutes and 2 years)

You can control cookies via your browser settings, but disabling them may affect site functionality.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” browser signals.

Changes

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.

Contact Us

If you have questions or complaints, contact us:

Website: https://smartomobile.com/
Email: support@smartomobile.com
Address: Egypt
Phone: 01025990001

Smarto Mobile – Mobile Accessories Store

- We offer a variety of mobile accessories such as chargers, earphones, cases, charging cables, and more. All products are subject to availability.